If you have bought username based subscription and for some reason you're missing username or m3u is not working then please do as follows so you can get your details by yourself. We're working on this small bug and hopefully it gets sorted ASAP.
Also i should mention Free 24h trials doesn't have all channels but if you buy subscription then you will have access to all channels including Sky Sports and PPV.
Those are pictures how to get your username based subscription details:
Monday, January 13, 2020