If you have purchased our service recently and having issues then make sure to check this list to see if your ISP is not the one where you need a VPN.
Here is the list of known ISPs where you need a VPN:
VPN Required
Rogers NB & NL ON= VPN
GLO FOBER = VPN
Most UK ISPs = VPN
GVTC Texas = VPN
Cik Telecom - PQ & ON (Canada)
Bravo Telecom - Canada
Execulink - Canada
Infinitum - Mexico
Special Settings required:
AT&T =
You will need the AT&T Home Manager app and navigate to App Preferences and toggle off the "Enable Security " setting. (Disable security)
NetGear =
To turn NETGEAR Armor on or off using your mobile device:
Connect your mobile device to your Nighthawk or Orbi router’s WiFi network.
Launch the Nighthawk or Orbi app.
The Dashboard displays.
In the top-left corner, tap the Home or Cloud icon.
Note: The icon varies depending on your router’s settings.
Tap SETTINGS > Security.
If prompted, enter your NETGEAR account credentials and tap NETGEAR SIGN IN.
On the NETGEAR Armor page, tap the Enable NETGEAR Armor slider to turn NETGEAR Armor off.
Hughes net Satellite
Change DNS to Google 8.8.8.8 or cloud flare 1.1.1.1
